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Financial support for individuals and families

Emergency Assistance Grants

**The Emergency Assistance Grants will be closing at 2pm on Monday 5th December 2022**

A joint initiative between the Tasmanian and Australian Governments, Emergency Assistance Grants are available to people in the Local Government Areas of Break O’Day, Burnie, Central Coast, Central Highlands, Circular Head, Devonport, Dorset, Flinders, George Town, Kentish, Latrobe, Launceston, Meander Valley, Northern Midlands, Waratah-Wynyard, West Coast and West Tamar.

The purpose of the Emergency Assistance Grants is to assist people who have been directed or advised to evacuate from their residence, or have been displaced by flooding, to obtain essential and appropriate shelter, clothing, food, transport and/or personal items.

To read the fact sheet and to apply online, visit the Department of Premier and Cabinet website.

For more information, email grants@dpac.tas.gov.au 

Disaster Recovery Allowance

The Australian Government’s Disaster Recovery Allowance is available to people who work or live in the Local Government Areas of Break O’Day, Burnie, Central Coast, Central Highlands, Circular Head, Devonport, Dorset, Flinders, George Town, Kentish, Latrobe, Launceston, Meander Valley, Northern Midlands, Waratah-Wynyard, West Coast and West Tamar.

The Disaster Recovery Allowance is a short term payment to help people whose income has been directly affected by a major disaster and is payable for a maximum of 13 weeks.

For more information and to apply online, visit Tasmanian Floods, October 2022 - Natural disaster - Services Australia.

Disaster Recovery Payment

The Australian Government’s Disaster Recovery Payment is a one-off payment of $1000 per eligible adult and $400 per eligible child.

It is available to people who live in the Local Government Areas of Central Coast, Devonport, Kentish, Meander Valley, Launceston and Latrobe who have suffered a significant loss as a result of the floods, including a severely damaged or destroyed home or a serious injury.

For more information and to apply online, visit Tasmanian Floods, October 2022 - Natural disaster - Services Australia.

Levy waiver for flood waste

The Tasmanian Government is waiving the landfill levy for the disposal of flood waste for residents in the 17 local government areas affected by the floods. Flood waste includes material deposited or damaged by floodwaters on a property that requires disposal to landfill.

Residents do not need to take additional actions but should inform their landfill operator on arrival at the facility that they are disposing of flood waste. This waiver will be in place until 31 December 2022.

Please note waste disposal/tip entry fees may still apply. Please check with your local council for more information.

Aurora assistance for customers

Aurora Energy has expanded its Customer Support Fund to help anyone experiencing financial vulnerability from the floods impacting the North and North West of Tasmania.

The Customer Support Fund can assist with bill relief, waiving fees and charges, freezing debts, payment plans and more.

Aurora also has a range of flexible payment options and tailored support available through their Your Energy Support (YES) program.

Customers can contact Aurora (Monday to Friday from 8am-6pm) on 1300 13 2003 or visit the Aurora website to access this support.

Telstra assistance packages for customers

Telstra has activated an assistance package to help residential and small business customers affected by the flooding in Tasmania stay connected.

Short-term assistance is available to customers who have had to leave their premises due to a disaster. Long-term assistance is available to customers who have suffered severe damage or loss of their home or business and had to relocate.

Customers can register for assistance by calling Telstra on 1800 888 888 or by visiting the Telstra website.